La Torres Exchange Policy:
1. Exchanges and Returns:
We appreciate your choice to shop at La Torres and we strive to provide you with the best shopping experience. If for any reason you are not completely satisfied with your purchase, we offer the option of exchanges and returns, subject to the following conditions:
2. Period for Exchanges:
You have a period of 10 days from the date of purchase to request an exchange or return.
3. Conditions for Exchanges and Returns:
Products must be in their original condition, unused and with all original tags and packaging.
Personalized or custom-made products are not eligible for exchanges or returns, unless there are manufacturing defects.
Jewelry products must be undamaged and unmodified to be eligible for exchanges.
Exchanges or returns will not be accepted on sale or clearance products, unless there are manufacturing defects.
4. Process for Requesting Exchanges and Returns:
To request an exchange or return, please follow these steps:
Contact us at our email [email protected] or our whatsapp +5491164697970
Provide your purchase information, including the order number and a detailed description of the reason for the exchange or return.
Our customer service team will provide you with additional instructions to complete the process.
5. Inspection and Approval:
Once we receive your exchange or return request and the returned product, our team will conduct an inspection to verify that it meets the established conditions. If the product meets the requirements, we will process the exchange or return according to your instructions.
6. Shipping Costs:
Shipping costs related to exchanges and returns are the customer's responsibility, unless the product has manufacturing defects.
7. Refunds:
Refunds will be processed in the same form of payment used for the original purchase and may take several business days to appear in your account, depending on your bank or credit card policy.
